June 22, 2010
Your Input About Closing For Events
Recently we posed our dilemma about closing for events in our newsletter. It is problematic to turn away buyout events on a weeknight at the risk of disappointing or becoming unreliable for our regular customers. We received over two dozen emails with great input! Here they are. If you have something to say on the subject you can add your comment in the comment box at the end of the article. Thank you all for your feedback.
We think you should do whatever fills the tables. If that is prebooked events, so be it. We would rather have to be turned away for an event one evening than show up and find out that you had closed! Whatever will keep you as a thriving, sustainable local business works for us. Todd and Cecile
How about just finishing out the space next door into a room for private parties? Kill 2 birds with one stone. Costs of build-out would likely be lower and you wouldn’t crowd out or shut down the main area with private parties. Then incrementally finish the space next door as you would really like to have it, as you can afford it.
Quite frankly, I wouldn’t have the b……s to ask you to shut down your happy hour just for my private group, so without another space, I’d just tell them no—or that you would be happy to cater at a place of their choice. Seems a little inconsiderate of them to ask your other customers to stay away. I know you treasure your days off, but perhaps restrict private parties of that size to the days you are normally closed.
I’m sure my advice is worth every cent you paid for it! Keep doing the great job you are doing! We love having you in the neighborhood. Hugs, Julie
I’m not a regular (yet) but I live close by and very much support your success in the Bethany community. If having the special events helps get to the goal of opening the Irish Pub then I don’t mind Bethany’s Table being booked for special events. You have my support! Yvonne
Until the cash fairy drops out of the sky to allow you to expand into a space with a banquet room or a space to set aside for groups, you’re forced to decide what you want to be: a special events place that is open for dinner sometimes, or a restaurant with consistent availability. As you say, it’s a tough conundrum, because people like me found out about you because of a special event. I’m not in your neighborhood, so would always call before dropping in for a meal, but neighborhood folks are probably frustrated when they stop by and you’re closed for a private party. One thought: only book special events in the summer when walk-ins can sit on the patio. Surely this rain will end at some point! The other option is to say set a maximum number for parties that will allow you to set aside enough space for non-group diners.
Probably all things you’ve already considered. In the end, someone loses until you have more space. Good luck…I enjoy your newsletters…menus sound amazing. Will get there soon. Cathi
Hi! We love your restaurant! I'm thrilled you want to expand – we DESPERATELY need restaurants like yours on the West side of town, let alone in Bethany.
As a neighbor, just one thought – I SO wish you had grabbed the space of Bethany's Grill. It had great outdoor dining, which sadly can't be used by physical therapists! (The landlords should never have let that happen). And outdoor dining is just so communal and civilized, especially in our precious little pocket of Portland. There's nowhere else like Bethany.
Anyway, good luck with funding options. We'll keep thinking and talking to folks – hopefully you'll get some answers soon! Jennifer – Bethany neighbor and Bethany's Table fan!
Personally, I think you need to do what is best for you! If the private parties give you good income and return again, with friends and positive feedback, well, then….what's wrong with that? Plus, it should make the drop ins more appreciative. You have to make hay while you can!
Welcome to the neighborhood. I think it is IDEAL to be able to walk to work!!
Summer is almost here! Can't wait for the berries! Ciao, Kelly
David/Karen (just kidding Janet)…go with the money! We, as customers, can be trained. We adore you guys, but don’t have the luxury of visiting you as often as we’d like….due to life and all. Like all great restaurants in Portland, we know when to go to get a table, when not to go….and when to give up – but only for another time. It took 5 yrs for us to figure out when to go to Le Pigeon…and it is ok food, on a Par with you guys certainly….and you’re in our neighborhood! What I mean is, I am responding to your email about what to do about private parties vs closing the restaurant. Certainly when we make the effort to walk to your place we would love to sit down, but I’ve got to tell you, it’s great to have to stand in line. It feels like THEE place to be. So train us. We’re ok with that. Hearts and hugs – Linda
My husband and I would love to be regular customers, but it seems like every time we have the opportunity to pop in for a bite to eat and a glass of wine, we can't because it's the wine dinner night or some other special event going on. I'm not saying you shouldn't do these events, because they're important too. You're right in that you need a better balance between scheduled events, and drop in customers, which really does boil down to needing more room. I sincerely hope there is an angel out there with a lot of cash for you! Sally & Brian
Maybe one private party a week? I honestly don't think you should turn down business…how can you open the Irish Bar if you turn people away, but, I get your diliemma. In my opinion…just keep doing what you are doing, we love your place. And, welcome to the 'hood. We love it here! Debi
You have to do what you have to do, and we are very understanding. Of course we wish the very best for you, so we certainly can adjust to your availability. You are all so kind and accommodating, we love coming to your place. Fight the fight. With best regards, Polly and Jerry
Scott and I usually frequent the Table at lunch, rarely dinner, and if dinner, then Friday or Saturday. I think it is marvelous that you are booking private events!!! I’m so happy your business is booming. We surely hope that you find a venture capitalist who can drop the dough for the Pub!!! See you VERY soon, comme d’habitude ….. Your friend and patron Jean-Marie
You need a bigger space to accommodate everything. Your business is growing and you need to grow with it. Have you been to DiCarli in Beaverton?? I am imagining that as the proper amount of square footage to accommodate your growth.
Currently closing for private functions might have a detrimental effect on existing clientele and walk-ins. But on the other hand, it does pay the bills. And gives more word of mouth from those events. Hope your financial angel comes through!!! Linda
I think you need to do what you need to do to make your restaurant profitable including closing for larger private parties (if this is more profitable than not). Once you have the funding to expand next door and feel more comfortable financially, maybe back off of all the larger reservations so you can accommodate the drop-in regulars. Of course, if you have both restaurants, you may be able to accommodate both. Desiree
I think your food is wonderful but your waitstaff is off-putting. It is like ordering from the soup nazi. We "girls" have decided to stop coming in because we did not feel welcomed. You have the opportunity to have a fabulous enterprise as your food is "to-die-for"! I believe if you made a concerted effort to amp up the customer service, to be warm and friendly (this includes all staff), you would have to beat the customers away with a stick. I am looking forward to coming back some day but right now I am a bit gun shy.
As for your private party dilemma, I guess it all comes down to the numbers. Does it really pay to have the private group vs an average night? Ellen
Thanks for the update. We had dinner at your place last night for the first time in a while. It's so nice to have a neighborhood eatery that isn't a chain and serves quality dishes. We don't eat out a lot but I appreciate your place when we do.
I think you should accommodate your large parties. If you have to turn away locals so be it…only creates a bigger buzz. They will be back for the good food. Good luck in your future endeavors. Jennifer
I would limit the size of any parties until you have the space to accomodate them and your regular customers. If I came by and you were closed when I expected to stop in and eat, I would think twice before coming the next time. I wish you well and will pray for your angel to land right when you need the help. God's planning is perfect. Joyce
Book the events. Nothing helps a business like good positive cash flow. You might have to start a reservation system. Customers cannot expect an empty table to be available 100 percent of the time. Perhaps for lunch they can. Richard
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