David Owes Janet an Apolgy

Now that we have completed our move into the condo unit over the restaurant, life is settling down, simplicity is the theme, and I am more readily available to help out in the dining room when things get busy. As it turns out, this is not always a good thing. Sometimes, I am way too sassy.For most of our customers my presence on the floor adds value to their dining experience. So many of you have become friends and it's great to touch base. And I love a captive audience for my joking, dancing and storytelling. I am not completely insensitive and I can usually tell if people want to be left alone. Sometimes I behavior is a bit outlandish. It turns out, this is not for everybody. Oh well. What are you going to do?Where I fail, is when customers misbehave. I'm pretty sure that the Harvard School of Business does not condone my approach to customer misbehavior. I don't think that going out to lunch or dinner entitles a person to be thoughtless or rude. But I clearly need to be less reactive when they are. We don't have any bad reviews about the food. But we have some bad reviews about my behavior. And here is what I have to say about that:Janet, I am sorry. You work way too hard to have people saying bad things about your wonderful restaurant because I have acted up. I promise to do a better job of behaving myself.